winplus5 Privacy Policy

winplus5 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

winplus5 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or expressly provided by you in the context of responsible gaming self-assessments.

winplus5 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the winplus5 platform, including through cookies, server logs, and session tracking tools.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from e-wallet and banking partners such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory sources: Data received from PAGCOR or other regulatory bodies in connection with compliance obligations, including self-exclusion registers.

winplus5 processes your personal data for the following purposes:

• To create and manage your winplus5 player account;
• To verify your identity and age in compliance with PAGCOR requirements and Philippine law;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To provide customer support and resolve disputes;
• To send you account-related notifications, security alerts, and promotional communications (where you have opted in);
• To monitor gameplay for responsible gaming purposes and enforce self-exclusion requests;
• To improve the winplus5 platform, personalize your experience, and conduct analytics;
• To comply with applicable laws, regulations, and regulatory obligations.

Under the Data Privacy Act of 2012, winplus5 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the winplus5 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights .
• Consent: Processing for marketing communications and optional personalization features, where you have provided explicit consent that may be withdrawn at any time.

5.1 winplus5 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating the winplus5 platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), IT infrastructure providers, and customer support tools. These parties are contractually bound to process your data only as instructed by winplus5 and in accordance with applicable data protection laws.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law enforcement: Where winplus5 is legally compelled to disclose data in response to a valid court order, subpoena, or law enforcement request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of winplus5's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.2 winplus5 does not transfer personal data outside the Philippines except where necessary to operate the platform and where appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

6.1 winplus5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years as required under the Anti-Money Laundering Act.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months.

6.2 Upon expiry of the applicable retention period, winplus5 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

7.1 winplus5 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the winplus5 platform;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the winplus5 platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winplus5 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

8.1 winplus5 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and remember your preferences.

8.2 The types of cookies used by winplus5 include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect anonymized data about how players use the platform to help us improve performance and usability. winplus5 uses first-party analytics only.

8.3 winplus5 does not use third-party advertising or tracking cookies. You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the winplus5 platform.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by winplus5:

• Right to be informed: You have the right to know what personal data winplus5 collects about you and how it is processed.
• Right of access: You may request a copy of the personal data winplus5 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your winplus5 account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to winplus5's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

10.1 The winplus5 platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. winplus5 does not knowingly collect personal data from individuals under the age of 21.

10.2 If winplus5 becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any deposits will be returned at winplus5's discretion. If you believe a minor has registered on the winplus5 platform, please contact our support team immediately.

11.1 winplus5 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the winplus5 platform at least fourteen (14) days before the changes take effect.

11.2 The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the winplus5 platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must discontinue use of the platform and may request account closure.

12.1 winplus5 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact our DPO.

12.2 If you are not satisfied with winplus5's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.